Monday I went to the local post office (not in my town) to mail a two-day priority mail letter. After paying $9.65, I was told that the letter would arrive on Thursday. I learned that it arrived on Saturday that week. Why does the USPS advertise a guarantee of two-day delivery or your money back if it isn’t so?

I decided to return to the post office and ask for a refund of my $9.95 or the up-to $100 insurance listed on my payment receipt. I was told that as long as the mail was delivered that there was no refund and the $100 applied if I had paid for it, or if it was Express mail. I then presented the PS Form 3533 application form for the Refund of Fees that I downloaded from its online website. This was also denied. I was told, “As long as the mail was received then it was covered.” 

Beware of false advertisements and promises of services, even from trusted folks.

Faye Gage
Creswell